Cancellation policy

Purchase options cancellation policy

Some items may be offered as a one-time purchase, a subscription, a pre-order, or try before you buy. Checkout shows which option you are choosing before you pay. This policy covers how to change or cancel those options. Returns of jars you already received follow the return and refund policy.

Subscriptions
A subscription is repeat deliveries at the frequency shown at checkout.

Your payment method is stored securely. You are charged for each delivery unless you paid that period in advance.

Some subscriptions renew until you cancel. You may cancel or change a subscription at any time, including before the next charge.

How to cancel or change a subscription
- Use the link in your order confirmation or account emails, or
- Email luxelegacy@dakhota-prairie.luxury with your order number.

Cancellation stops future charges. It does not automatically refund a shipment that has already been packed or delivered. Those jars follow the return and refund policy (60 days after delivery, opened jars eligible).

Pre-orders
We do not run a standing pre-order program. If a product is ever sold as a pre-order, checkout will say so.

You may cancel a pre-order that has not been fulfilled. Email luxelegacy@dakhota-prairie.luxury. If the order has already been fulfilled, you cannot cancel it as a pre-order; request a return under the return and refund policy.

Try before you buy
If an item is offered as try before you buy, checkout will show the trial period and what you will be charged if you keep it.

We authorize your payment method before the order ships. You have the trial period shown at checkout to decide. If you want to return the item, email luxelegacy@dakhota-prairie.luxury before that period ends and follow the return instructions we send. If the period ends and the item has not been returned as instructed, your payment method is charged the amount shown at checkout.

Questions
luxelegacy@dakhota-prairie.luxury