Refund policy

Return and refund policy

Dakhota Prairie accepts returns for 60 days after delivery. Opened jars are eligible.

How to start a return
Email luxelegacy@dakhota-prairie.luxury with your order number and what you are sending back. Wait for our reply before you ship. Packages that arrive without that request may not be accepted.

Send approved returns to:
Dakhota Prairie
1881 Chakya St
Welch, MN 55089

What we accept
- Full-size and discovery jars, sets, and unused packing pieces from an order
- Opened product, if the return is requested within 60 days of delivery
- Proof of purchase (the order number is enough)

What we do not accept
- Returns requested more than 60 days after delivery
- Items that are not from this store
- Gift cards, if we issue them later

Damaged, defective, or wrong item
Inspect the shipment when it arrives. Email the same inbox right away with your order number and photos of the issue. If we sent the wrong item, or the item is damaged or defective, we will make it right and we will cover the return label.

Change of mind
You pay return shipping unless we say otherwise in the return email. We do not issue a prepaid label for change-of-mind returns.

Refunds
When the return arrives we inspect it and email you. If the return is approved, we refund the product price to the original payment method. Refunds post from our side within 10 business days of approval. Your bank may take longer to show the credit.

Shipping you paid on the original order is refunded only when we made the error (wrong item, damage, or defect).

Exchanges
We do not run a separate exchange desk. Return the jar under this policy, then place a new order for what you want.

Sale items
If an item is marked on sale, it remains returnable under the same 60-day, opened-jar rule unless the product page says otherwise.

Questions
luxelegacy@dakhota-prairie.luxury